Energy: Calm, positive, confident
Pace: Slow, unless the prospect is extremely dominant and wants to move quickly, then you can match their high speed, but be careful that that pace doesn't cause you to lose the alpha position.
Objective: Provide QUALITY Appointments & Transfers
Time Zone: GMT
Industry: Travel
Script
Hi is this [lead name]? It's just [your name] giving you a call.
You filled out a form on Facebook wanting our holiday deals.
Have you already found a holiday or are you still interested in getting
our deals?
-- wait for a response to let them recollect --
Great! Do you have a couple minutes to answer a few quick questions so we can help you find your perfect holiday?
-> go to qualifying questions
Key affirmative words to use: Cool, alright, ok, perfect, got it, gotcha
Travel Details
Closing Statement
Thank you [INSERT LEAD NAME] for taking the time to answer my questions. When would you be available to talk with our travel expert on the phone? Say tonight at 5pm or tomorrow at 12pm?
And what is the best contact number, preferably your mobile… Great and what is the best email for you?
-- When ending call --
Great! I will pass all of this to our travel experts right away and one of my colleagues will be in touch to discuss best options. We look forward to speaking with you soon.
After call: book in person on calendar and submit the form with the correct info. Double check for any typos/errors.
Frequently Asked Questions:
1. Do you book flights only?
We specialise in package holidays, but we can look at flights only for you as well.
2. Do you book hotels only?
Yes, if you do not need flights, we can book just the hotel for you.
3. What destinations do you have offers for?
We offer holidays worldwide so whether you are looking for a short trip in Europe, luxury Middle East break, Multi-Centre holiday in Far East or All Inclusive deals in Caribbean we will surely have some great options for you.
4. How long are you on the market, I have never heard of your company?
The Luxury Travel Club is a specialised partner of the Tradewings Travel group and is a culmination of over 25 years experience in travel booking service to our customers.